Terms & Conditions

By accessing or using The McKenzie Friend website or our services, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Who We Are

The McKenzie Friend provides guidance and support to individuals representing themselves in family court and related legal matters. We are not solicitors or barristers and do not carry out reserved legal activities as defined by the Legal Services Act 2007.

2. Our Services

We offer practical help, document preparation, and courtroom support where permitted. All services are provided on an unregulated basis as McKenzie Friend assistance. We focus on helping you understand procedures, prepare effectively, and present your case with confidence.

3. No Legal Representation

While we are experienced in family law, we are not authorised to conduct litigation, manage your case in court, or act as your legal representative. We do not file documents on your behalf or speak to the judge unless permission is expressly granted by the court.

4. Confidentiality

We treat all information you share with us as confidential. Your personal data and case details are handled securely and in accordance with UK GDPR and the Data Protection Act 2018. We will never disclose your information without your consent unless required by law.

5. Fees and Payment

All fees are agreed in advance and confirmed in writing.
Payments are due before any appointment or document preparation begins, unless otherwise agreed.
Deposits are non-refundable once booked.
We reserve the right to suspend services if payments are delayed or not received in full.

6. Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please give at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee. Any refund requests will be reviewed in accordance with our discretion and time already spent on your matter.

7. Client Responsibilities

You are responsible for providing accurate information and all relevant documents related to your case. We rely on the information you provide to give appropriate guidance. Any incorrect or incomplete details may affect the quality of our support.

8. Limitation of Liability

We take every reasonable step to ensure the accuracy of information provided. However, The McKenzie Friend shall not be liable for any direct or indirect loss, cost, or damage arising from the use of our services or website content. All assistance is offered for general guidance purposes and does not constitute legal advice.

9. Website Content

The material on this website is for informational use only and should not be relied upon as legal advice. While we aim to keep all information accurate and current, we make no warranties about its completeness or reliability.

10. External Links

Our website may contain links to third-party sites for your convenience. We do not control or endorse these websites and are not responsible for their content or privacy practices.

11. Complaints

We strive to maintain a professional and transparent service. If you are dissatisfied, please contact us in writing at info@mckenziefriend.net. We will review and respond to your complaint promptly and fairly.

12. Changes to These Terms

We may update these Terms & Conditions occasionally to reflect changes in law, services, or operations. The revised version will appear on this page with a new “Last Updated” date.

13. Governing Law

These Terms & Conditions are governed by and interpreted according to the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: 8 October 2025